It is the Obligation of the Adjuster to Negotiate Settlement with Insured

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After the adjuster has completed the bid comparison and established the objective amount of the loss, he or she should meet with the insured and present each of the estimates and the bid comparison. The adjuster will then advise the insured that the settlement of the building or structure loss will be based on the objective value of the loss determined by the bid comparison.

The decision on which contractor to use is always made by the insured not the insurer. The insured may believe he knows someone who can do the work better or who, from experience, the insured knows will satisfy him, and will accept the dollar amount offered by the insurer.

The adjuster should never demand that a particular contractor be used since the insurer is only obligated to pay indemnity, not to reconstruct a building.

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