"The content moderator's exit message goes beyond the mental health effects. It also slammed Facebook's content moderation system as a whole in which moderators, who spend the most time watching content, have "the least input as to policy." The result is that issues take "months" to be addressed, and moderators are punished if they even tried to contact the policy team, the moderator said in the post.
"The current system is bad not only for content analysts but for Facebook itself," the post reads. "I hope you figure out a way to stop constantly starting PR fires and traumatizing people en masse."
#facebook #outsourcing #dehumanization
https://www.businessinsider.com/facebook-content-moderator-quit-with-blistering-letter-citing-trauma-2021-4
"The current system is bad not only for content analysts but for Facebook itself," the post reads. "I hope you figure out a way to stop constantly starting PR fires and traumatizing people en masse."
#facebook #outsourcing #dehumanization
https://www.businessinsider.com/facebook-content-moderator-quit-with-blistering-letter-citing-trauma-2021-4
"The content moderator's exit message goes beyond the mental health effects. It also slammed Facebook's content moderation system as a whole in which moderators, who spend the most time watching content, have "the least input as to policy." The result is that issues take "months" to be addressed, and moderators are punished if they even tried to contact the policy team, the moderator said in the post.
"The current system is bad not only for content analysts but for Facebook itself," the post reads. "I hope you figure out a way to stop constantly starting PR fires and traumatizing people en masse."
#facebook #outsourcing #dehumanization
https://www.businessinsider.com/facebook-content-moderator-quit-with-blistering-letter-citing-trauma-2021-4
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