Control of the Claims Interview

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The role of the interviewer also involves maintaining constant control of the situation. The professional, however, never resorts to bullying the person interviewed. The ability to remain alert and focus his or her attention, coupled with a facility for nimble thinking, enables the interviewer to keep the questions directed at the specific objectives of the interview, while not in any way limiting the subject’s willingness to offer up a fuller narrative.

Some subjects will attempt, for their own purposes, to distract the interviewer from his or her mission. They may try to deflect difficult, pointed questions by falling into long narratives containing many irrelevancies. It is important that the prudent interviewer listen carefully to even these long off-topic narratives, since they will potentially provide him or her with many new useful lines of questioning.